Shipping policy

Shipping Costs

Shipping costs, if any, are calculated at checkout and shown before you pay. Some offers include free shipping: when one does, the offer says so.

We ship to the United States, Canada, the United Kingdom, Australia, New Zealand and the other countries available at checkout.

Processing and Tracking

We process orders on business days. As soon as your order ships, we email you a tracking number, which you can also use on our Track my order page.

Delivery to PO boxes and military addresses can take longer. Where possible, we recommend a home address rather than a business address, especially if your package could arrive outside business hours.

Duties and Customs

Orders shipped outside the United States may be subject to import duties or taxes set by your country. XLAB LLC can’t cover or refund these fees. We recommend checking your local customs and tax rules before ordering.

Please Note

If you need to change or cancel your order, contact us right away at contact@titanella.com.

Once your order has shipped, we can’t cancel or edit it. You can still return it within 90 days of delivery (see our Refund Policy).